Navigating Financial Stability with H&E Property Management
Delinquent Account Management Solutions for Self-Managed Associations
Are you facing challenges with habitual delinquent accounts within your self-managed association? At H&E Property Management, we offer a proactive and systematic approach to delinquency management, ensuring financial stability for your community.
Managing delinquent accounts requires a strategic and empathetic approach. Our proven process aligns with your Association's by-laws, providing a comprehensive solution to address overdue payments and foster financial health within your community.
Our Approach:
1. Automated Notifications:
- Utilizing cutting-edge technology, we send automated email notifications to co-owners as soon as their account becomes past due. This ensures swift communication about the outstanding balance and encourages timely payments.
2. Systemic Letters:
- In instances where email communication is not available, we promptly mail system-generated letters to co-owners, reinforcing the importance of meeting payment obligations and preventing further escalation.
3. Late Fee Application:
- Adhering to the Association's by-laws, we apply late fees to delinquent accounts, emphasizing the financial responsibilities outlined in the governing documents.
4. Personalized Follow-Up:
- Our team initiates direct contact with co-owners through phone calls, addressing concerns, facilitating payments, and establishing firm commitments to meet specific deadlines.
5. HEPM Resident Portal Access:
- Co-owners have 24/7 access to our HEPM Resident Portal, allowing them to log in and view their account status, statements, and any outstanding dues. This transparency promotes accountability and awareness.
Escalation Process:
- 30 Days Delinquent:
- If an account reaches 30 days delinquent, we repeat the above steps, ensuring persistent follow-up to encourage resolution.
- 60 Days Delinquent:
- At the 60-day mark, we escalate the matter to the Association's legal counsel for collection. The attorney will issue a formal letter, which may include a demand for full payment, in accordance with the Association's by-laws.
Transparent Communication:
- Throughout this process, we maintain transparent communication with both the Association and co-owners, providing regular updates on the status of delinquent accounts and the steps taken to resolve them.
Your Solution to Financial Peace of Mind:
- Partner with H&E Property Management to navigate financial stability effectively. Our dedicated team, experienced in delinquency management, ensures a proactive and personalized approach to safeguard the financial health of your self-managed association.